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  • Terms and Conditions

    GENERAL CONDITIONS OF CONTRACT

    TERMS AND CONDITIONS

    GENERAL CONDITIONS OF CONTRACT

     

    1. Introduction

    The following general conditions of contract, as integrated by the booking confirmation, constitute the terms and conditions applicable to the contract stipulated between the customer ("the Customer") and Golfo Gabella Srl ("the Company") with regard to the lease of an apartment (“the Property”). The Booking Confirmation and the General Conditions of Contract jointly form the "Contract".

    Golfo Gabella Srl (Viale Lungolago Girardi, 6 – 21061 Maccagno con Pino e Veddasca (VA) - Tel. +39 0332 561243)

     2. Reservation and stipulation of the Contract

    2.1. All reservations are made via the website www.golfogabella.it The website will accept a Reservation on the basis of the availability of the apartments. Immediately after the Reservation has been made the Customer will receive an automatic Confirmation from booking@golfogabella.it containing information about the type of apartment, the length of stay and the price applied. The Reservation will be considered valid 48 hours after the Confirmation unless the Customer cancels the Reservation and only if the payment of the Booking Deposit is completed. 

    2.2. The terms and methods of the payment are as follows: All reservations must be confirmed with a Booking Deposit equal to 50% of the Total Booking Fee for the entire stay including Fees. This payment may be made by credit card or by bank transfer within 48 hours after the booking. Failure to make the bank transfer in 48 hours may result in booking cancellation. All charges for the bank transfer will be borne by the Customer. With payments made by bank transfer, the Company needs to receive within 48 hours after the Reservation a copy of the transfer payment’s receipt to this fax number +3903321805721 or a scanned copy by email to booking@golfogabella.it, specifying booking number, the reference of the apartment and Customer‘s name. The Balance corresponds to the difference between the Total Booking Fee and the Booking Deposit, and must be paid by bank transfer or credit card no later than 30 days before the beginning of the lease period.

    3. Price

    3.1. The Total Booking Fee indicated on the Booking Confirmation corresponds to the price relevant to the full lease period. It is understood that, unless otherwise provided in the Booking Confirmation, this price will include the initial cleaning, as well as energy and gas consumption, heating and water and the assistance of the Company’s staff during the Customer's check-in and his stay.

    3.2. The Fees include the compulsory final cleaning and from 1st June to 30th September the rent of linen and towels and must be paid with the Total Booking Fee.

    3.3. The Customer's failure to pay, or any delay in required payments, will result in an immediate interruption of the agreed services, and in an obligation on the Customer's part to vacate the apartment without delay.

    4. Additional Services

    Additional Services (such as baby cot or taxi transfer) can be ordered by telephone, email or online during the booking process. These will be paid upon arrival or directly to the service provider (taxi driver).

    5. Security deposit

    5.1. Upon arrival the Customer will be required to provide a Security Deposit by bank cheque or credit card. The Company will provide the keys to the apartment only on receipt of the security deposit. The amount of the Security Deposit depends on the type of apartment:

    • Standard and superior apartments: € 300
    • Luxury apartments: €500

    5.2. Any extra charges, additional cleaning fees and damages (except normal wear and tear) incurred or caused by the Customer or his party during the stay will be deducted from the Security Deposit. If the Security Deposit is paid in cash, it will be refunded upon departure with any necessary deductions made. If the Security Deposit is paid by credit card, the Customer authorizes the Company to charge his credit card directly within 48 hours of departure for any damages and extra charges or necessary extra cleanings up to the limit of agreed Security Deposit. 

    6. Cancellation of the reservation

    6.1. The Customer has the right to cancel his Reservation entered in the website www.golfogabella.it within 48 hours of the receipt of the Booking Confirmation without being charged any fee.

    6.2. If the Reservation is cancelled more than 48 hours after the Confirmation, the Company will be entitled to withhold part of the Total Booking Fee as follows:

    • No later than 45 days before the start of the lease period: 10% of the Total Booking Fee withheld by the Company.
    • No later than 30 days before the start of the lease period: 50% of the Total Booking Fee withheld by the Company
    • Less than 30 days before the start of the lease period: 100% of the Total Booking Fee withheld by the Company

    7. Duration and Termination

    7.1. The duration of the Contract will be indicated in the Booking Confirmation. For contracts with a duration up to 30 days the duration is considered fixed, with no possibility for early termination.

    8. Cancellation from the Company

    The Company can cancel any Reservation at any time if the Property booked is not available on the date of arrival or during the stay. In this case, the Company will refund totally the pre-payment.

    9. Replacing the Property

    The Company reserves the right to replace the Property with alternatives of equal or higher quality if, in events of force majeure, the Company is not able to assure the Customer the lease of the Property. If the Customer, for reasonable and substantiated grounds, rejects the alternatives offered as a substitution, the Company will refund the amounts paid.

    10. Arrivals

    10.1. The keys of the Property will be delivered to the Customer by the Company representative, in the place and time agreed in advance. Check in may take place during these times: 

    Period

    Prior agreement and appointment

    During office opening times

    Low Season

    Mon-Sun

    9.00-18.00

    Closed

    Medium Season

    Mon-Sun

    9.00-18.00

    Mon-Sat

    15.00-18.00

    High season

    Mon-Sun

    9.00-18.00

    Mon-Sun

    15.00-18.00

    10.2. The Customer will immediately notify any delay exceeding half an hour over the agreed time or after office closing times to the person of reference. Considerable delays or without notice and checking in out of the office opening times and on Italian public holidays have to be confirmed by the Company.

    10.3. Upon handing over the keys of the Property, the Company representative will deliver to the Customer a form containing a short description of the state of the Property, of its appurtenances, annexed structures and equipment contained in it on that date. This will have to be verified and any discrepancies brought to the notice of the Company within 24 hours. If no notification is received within the stipulated time, it will be deemed that the aforesaid form is accepted. If the Customer finds that an item in the inventory is damaged or absent, he/she must report it within 24 hours after arrival, otherwise the Company will not be responsible for such item and the Customer will be charged for the cost of repair or replacement.

    10.4.The Company will have to be notified as soon as practically possible of any damage to the premises. This will facilitate the replacement of articles, furniture, effects or fittings that may be damaged or lost during the period of tenancy.

     11. Departures

    11.1. Check out is before 10.00 on day of departure at the Company’s reception office unless differently agreed with the Company. Late departures will be charged 3 times the daily rate. For departures outside office opening times the Customer must make arrangements with the Company upon arrival.

    11.2. If the Customer decides to leave the apartment before the agreed departure date he/she will not be entitled to any refund or compensation.

    12. Number of persons

    12.1. The Customer undertakes not to lodge in the Property a higher number of persons than the one indicated in the Booking Confirmation except for children under two years of age. In case of non compliance with this obligation the Company will be entitled to refuse the access in the apartment or evict the entire party. At check in the Customer will need to show a valid identification document for each person that will stay in the Property.

    12.2. The Customer explicitly declares that each occupant of the Property complies with all legal requirements and regulations regarding residing in the territory of the Italian State, as specified by the law, either by being an Italian citizen or – in the case of foreign citizens – by having all the necessary visas and permits required for entering and residing in the country. The Customer hereby assuming full responsibility for possessing and providing all required documents.

    13. Customer Obligations

    13.1. The Customer undertakes to use the Property with ordinary diligence, refraining from any action that may cause damages. The Customer undertakes to leave the Property clean, with particular regard to the kitchen corner, and to empty all garbage into outside cans. In case of non compliance with this obligation the Company will be entitled to deduct the cost for the extra cleaning service from the Security Deposit. The Customer also undertakes to use the Property in such a way as not to disturb the persons residing near the Property. All building rules and regulations must be observed. In the event that the Customer does not follow the Company’s and the building rules and regulations, the Company reserves the right to cancel this contract and to vacate the Customer immediately from the apartment without having to refund him/her for the remaining days and keeping the totality of the security deposit as a penalty.

    13.2. The Customer undertakes to return all sets of keys of the Property upon departure. The Customer undertakes not to make any copies and/or to deliver to third parties the keys of the Property and/or to disclose to third parties any access code of the Property. The loss of the keys implies the refund of the cost of a new lock and of 5 new sets of keys. The Company will require additional charges in case the Customer requires the presence of the local staff during his/her stay for reasons such as losing the apartment's keys, forgetting the keys inside the apartment or for unjustified emergency calls for assistance in the Property.

    13.3. The Customer undertakes to observe the normal precautions and safety measures to prevent the entrance of unauthorized persons in the Property. It is understood that in case of non-observance of this obligation, the Customer will be liable for any damages caused to the Property and/or to the goods contained in it. In any case, the Customer will be liable for any damages caused to the Property and/or to the goods contained in it by third parties to whom it has given access for any reason. The Customer also undertakes to take the necessary steps to protect his/her valuables belonging. The Company will not be liable for any theft to the detriment of the Customer.

    13.4. The Customer undertakes not to keep any pets in the Property, except with the Company's written authorization.

    14. Cleaning Policy

    14.1. On arrival the Customer will find the Property clean and tidy. The Customer is requested to wash and put away all dishes, empty refrigerator, and take out the garbage upon departure. If the Customer does not a cleaning penalty will be deducted from the deposit. In the case that an accommodation is not clean at the time of the arrival, the Customer has 2 hours to inform the Company. The Company will send the cleaning staff as soon as possible.

    15. Equipment of the properties

    The apartment is equipped with the basic kitchen utensils and dishes and silverware for the designated number of persons, refrigerator and electric burners. For further and detailed information for each apartment, check the description on the website www.golfogabella.it. The photos present on this site are non contractual and can be submitted to updating.

    16. Loss of booking and pre-payment

    16.1. If the Customer does not show up on the arrival date or he does not communicate any delay to the Company, the Company is not responsible for key delivery outside the office opening times (see point 10 ) and for compensation of any extra cost incurred by the Customer for an alternative accommodation. The apartment will be considered to have been occupied from the original date of arrival and the Customer will not be entitled to any extension on the original booking.

    The Company will hold the reservation for 24 hours after the agreed arrival date and time. After this time if the Customer does not show and does not give any communication to the Company the Reservation will be deemed cancelled and the Customer will not be entitled to any refund. 

    17. Right to access the Property

    17.1. The Company representative and/or any third parties appointed by the Company, identifiable on the Customer's request, will have the right to access the Property in order to carry out any necessary repair and/or maintenance. The Customer will be informed in advance, except in the case of an emergency.

    18. Limitation of liability

    18.1. The company is not liable for the obligations deriving from the organization of the travel and/or of the Property lease, but is exclusively liable for the obligations deriving from its role of intermediary and in any case within the limits provided for such liability by the regulations in force. At any rate, the Company is not responsible if the default reported by the Customer depends on causes related to the Customer, or to a third party not related to the supply of the services provided by the contract, or if it is due to a fortuitous event or an event of force majeure. Moreover, the Company will not be considered liable for any damages deriving from services supplied by unrelated third parties and not part of the tourist package, or deriving from autonomous initiatives undertaken by the Customer during the travel.

    18.2. The Company will not be liable towards the Customer for any interruptions of electricity and/or gas and/or water supplies not cased by the Company.

    18.3 The Company is not liable under any circumstances for loss, theft or damage to the occupants or Customers and/ or their Property and belongings.

    18.4. It is understood that, within the limits allowed by the law, the amount of possible damages indemnifiable by the Company to the Customer in relation to the Contract will be limited to the amount actually paid by the Customer to the Company under the Contract.

    19. Express resolutory clause

    19.1. The Company will have the right to terminate the Contract with immediate effect by written notice to be sent to the Customer in the following cases:

    a) In case of non-payment by the Customer of any amount due as provided in the Booking Confirmation, including the Security Deposit; or

    b) In case of behaviors contrary to the good management of the Property (see art. 13).

    19.2. In the event of the previous letter a), the Company will be entitled to deduct, by way of penalty, the Security Deposit and/or the part of the Total Booking Fee previously paid by the Customer.

    20. Personal data

    The Customer authorizes the Company to communicate his/her personal data to third parties in order to comply with any obligations under the lease contract (Italian law Decree 196/2003).

    The Customer may access his or her data at any time and exercise the rights mentioned in article 7 of Legislative Decree no.196/2003.

    DECLARATION

    I have read and understood the General Conditions of Contract and accept them on behalf of myself and all the persons listed. I confirm I am a member of the party traveling and I accept the prices quoted. I am over 18 years old.

    The Customer_________________________________

    Golfo Gabella Srl_______________________________

     

    Pursuant to art. 1341 of the Italian Civil Code, the Customer expressly accepts and approves the following clauses: art. 3 (Price); art. 5 (Security Deposit); 6 (Cancellation of Reservation); 8 (Cancellation of Company); 9 (Replacing the Property); 10 (Arrivals); 11 (Departures); 12 (Number of Persons); 13) (Customer Obligations); 14 (Cleaning Policy); 16 (Loss of Booking and Pre–payment); 18 (Limitation of Liability); 19 (Express Risolutory Clause);   

    The Customer ____________________________________

    Date____________________________________________