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  • Useful information for guests

    At Golfo Gabella we always do our best to ensure you enjoy your stay. In order to make sure your arrival is stress-free, you may want to take the time to read over the following information.

    • ARRIVALS. Golfo Gabella does not have a 24 hour reception. Standard check-in times are from 3pm to 6pm from Monday to Saturday. Unless otherwise informed by our guests, we will assume that they plan to arrive between these times. We recommend that guests liaise directly with our reception office to let us know their time of arrival. For check-ins outside office hours (office hours: 9am - 6pm) we can arrange an automatic check-in. Guests will receive telephonic support for their automatic check-in up until 10pm. After that time we cannot guarantee any support if they are unable get into the apartment. Upon arrival guests will be asked to pay for the add-ons (cleaning, bed linen) if they have not been paid beforehand, as well as a security deposit. Our staff will show the apartment and give some advice regarding the use of appliances, waste disposal, Internet etc.
    • SELF-CATERING ACCOMODATION. The apartments in Golfo Gabella are not hotel rooms but self-catered accomodation. Guests should provide themselves with food, toiletries etc. The cleaning staff supplies a "starter kit" comprising of 2 rolls of toilet paper, 2 dishwasher tablets and some plastic bin bags. Guests are not asked to replace these items at the end of their stay. However, if they require more during their stay they must buy their own. Bedlinen is supplied on request (recommended but not compulsory). We offer a welcome pack containing some basic food supplies that must be booked a few days before arrival (check our add-on list on the website for details).
    • AMENITIES IN THE APARTMENTS. Golfo Gabella apartments are privately owned and therefore have different features and amenities. We cannot guarantee that all apartments will have the same amenities included in their rental price or provided in the apartment (internet connection, access to gym, covered parking space, English/German channels, dishwasher, coffee machine, kettle, etc). Guests should check the list of the apartments on our website to find out which amenities are included or offered in each apartment.
    • POOLS. Golfo Gabella's pools are open from 15th April to 15th October each year. These dates may vary slightly depending on weather and on which day Easter falls each year. The pools are heated but they are not thermal baths! In case of bad weather the temperature of the water may drop and it can take some time to heat it back to the standard temperature.
    • NO SMOKING. This is a no-smoking property. We kindly ask that you refrain from smoking anywhere inside the buildings and by the pool.
    • BED LINEN AND TOWELS. Bedlinen and towels are supplied on request (recommended but not compulsory). However, we ask that you do not take these outside of the apartment. Please remember, therefore, to bring your own towels to use by the lake and by the pool.
    • BABYSITTERS. If you need a babysitter during your stay, our reception can provide you with a list of local babysitters. Please keep in mind that it is best to make such arrangements before your arrival.
    • DEPARTURES. We kindly ask that guests check out of their apartment by 10:00 at the latest on their day of departure, making sure that they have disposed of any waste, cleaned any dirty dishes, emptied the fridge and freezer and returned all sets of keys to the reception. Our staff will check the apartment before you leave to make sure that everything is in order. Extra charges may be applied if the apartment is left in a bad condition.

     

    If you have any other questions please do not hesitate to contact us!